Followup

I just got an email from the "Customer Service Manager" (i.e. Paula Pepper--inside reference only UCLA 1Ls will get) apologizing for the "technical delay" that occurred during the processing of my refund, and offering me a discount on my next purchase. Funny how technical delays coincidentally get fixed the same time a formal sounding legal threat is issued.

But that's the way the world works I guess. I'm in law school so that I can provide $350/hr legal help to millionaires and billionaires draft threatening letters and motions, and those (a.k.a most everyone else) who can't afford my $350/hr legal advice will have to wait around hoping that the technical delays resolve themselves.